INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

You can track your order online 24 hours/7 days by following these steps:

Go to https://www.heart2heart-gifts.com/track-order/

  1. Enter your order number
  2. Press “Track” to process

Alternatively, a SHIPPING CONFIRMATION is sent to the email address you have registered in the website upon placing your order. The email contains tracking link where you could check the status of your order.

Delivery Time:

Express Shipping USA and Canada : 4-7 Days

Express International Shipping : 7-14 Days

Free Worldwide Shipping: 2-3 weeks

 

Printing and Crafting Process takes 5-7 days for 3D Printed Customized Moon Lamps.

We ship from our warehouses in USA, Canada, and Asia so please keep this in mind when ordering.

 

  • Note: Personalised Moon Lamp isn’t like the regular product, it takes 3-5 business day to do printing & handwork modification.

For Any Question:

support@heart2heart-gifts.com

You may definitely cancel an item in your existing order as long as it has not been processed yet. Cut off in cancellation is 2PM EST same day from the time the order has been placed.

In that case, please send us a request to cancel your item immediately at

support@heart2heart-gifts.com

and we will help you cancel it.

Unfortunately, We do not issue refunds if the order has already been SHIPPED.

Unfortunately, there are strictly no returns UNLESS there are defects in the products. If there is, please inform us within One week of receiving. In that case, we would be happy to help find resolution for the issue.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS